IT & Regulatory Compliance (Manager to AVP Level)

วันที่ : 30 Sep 2025

Answer customer calls accurately, efficiently and professionally by following customer service process and policy
Handle customers across different platforms, including Social Media, Email, Live Chat and Telephony.
Input and maintain accurate data in the systems as per customer requests.
Handle customer complaint basically and escalate to upper or concerns level by using VOC system or any other voice of customer system.
Retain customer from inbound call by using an appropriated scheme.
Follow up on customer requests or issues with Supervisors when needed according to processes.
Perform sales activities to support business direction for “Service to Sales”.
Complete other work assigned by Supervisors or Managers.

Education:
- Master’s or Bachelor’s degree in IT, Information Systems, Computer Science, Business Administration, or related fields.
Experience:
- Minimum 8 years of work experience in banking, non-bank, or financial services (credit card, personal loan, e-payment, or insurance industry experience is a plus).
- At least 6 years of direct experience in IT Compliance, IT Audit, or IT Risk.
- Proven experience at management level is required.
Skills & Competencies:
- Strong knowledge of regulatory frameworks (BOT, AML/CFT, OIC, NCB, OCPB, etc.).
- Ability to manage regulatory reporting, compliance testing, and risk assessments.
- Excellent communication, advisory, and stakeholder management skills.
- Strong analytical, problem-solving, and project management skills.

Contact person: KhunSunanta Kitbunjerdjarud 086-7515878
Email: Sunanta.kitbunjerdjarud@krungsri.com

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